FAQ

Check the most frequent questions

If your special day is directly impacted by COVID and has to be cancelled or postponed by the venue, we will refund your deposit. You will also get priority in booking in a new date, so your photography still goes ahead. Just one less thing to worry about, as we’re all in this together.

We are Sydney-Based & can travel to areas outside of Sydney depending on location & availability, at an additional cost. As we are destination photographers, we come to you or meet you at a pre-arranged shoot location. Our shooting style is dynamic, so we aren’t tied down to a studio. Because of current border closures, we are restricted from travelling to certain States until restrictions & border closures are lifted.

We do not offer dress-up outfits or props, however we can organise your own outfit change during the shoot which is part of the booked shoot time. We can send recommendations on outfits and colour-choices etc, to get the best out of your photographs and to suit your location and style.

To book our services, just get in contact with us via the e-form in our ‘Contact Us’ section or send us an email. To secure your booking, we first need to check availability and then require a 50% deposit to book your shoot in. When it comes to the shoot, we just ask that you arrive on time, as our bookings are specifically timed and any delays could impact other customers. Bring with you a positive attitude, and depending on the package a USB flash drive we can put all of your photos onto. 

All of your photos will come in the form of digital images (High-Quality JPEGs). These will be provided to you on a USB (whether included in the package or one that you provide to keep costs down). You will get all photos from your shoot in high quality, and able to be printed on canvas size if needed. As much as online galleries can be convenient, they are timed and expire after a specific amount of time. We want you to have full access of your memories, with no expiration date. If you have any specific requests in relation to formatting etc., we are more than happy to discuss them with you. Timewise, it depends on the amount of edits that you would like to get with your booking. An average timeframe is within a week of your shoot for normal short shoots, and up to 3 weeks following a wedding.  Once your photos are ready, we can organise a time for you to pick them up or they can be posted out to you at additional cost. All of our services are tailored to your requirements, as we do not want you to incur unnecessary additional costs.